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Frequently Asked Questions

Q: How do I return an order?
If you are not satisfied with your order, you may return your items within 21 days of receiving them for either an exchange or a refund. Please keep in mind that the items cannot be returned without Return Authorization. To request a return authorization, follow these steps:

1. Submit your request
2. Receive return authorization
3. Ship back the merchandise
4. Get your refund

To know more about returns, please visit our returns and exchange page.
Q: Sizes do not fit. What should I do for an exchange?
When it comes to exchanging, we never charge a restocking fee on any returns as we do not offer a direct exchange. We ask customers to place a new order and return the unwanted separately. Follow these steps:
1. Call Us Requesting a Return Authorization (RA) for full or partial order. In one business day or less (usually much less), we will send you an email with your RA number.

2. Write that number on the box, ship the box through any service.

3. Once we have received your unwanted items, you can place a new order. We will appreciate it if the credit card billing name is same.

4. Keep the new and old order number at hand.
Q: Am I allowed to cancel or change an already placed order?
Due to our immediate order fulfillment, we are unable to make changes or cancellations to an order once it is placed. However, you can do a return or exchange once you receive the product.
Q: Can I return Embellished Merchandise?
Merchandise embellished with Screen Print, Embroidery or any other method cannot be returned. At, we put you in charge at every stage and ask for approval on absolutely everything. We do this so that the products customized and embellished turn out exactly the way you want them to be. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find that we did not produce approved selection.
Q: Can I return a closeout item?
Closeout items cannot be returned for credit or exchange. Closeout items are marked clearly on the product detail page.