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Frequently Asked Questions

Q: What are your customer service timings?
We are available 24 hours via email ( You can also call us on 813-344-0919 from Monday to Friday 9:00 a.m. to 9:00 p.m. EST.
Q: What are your payment options?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal. You’ll need to have an account established with PayPal though.
Q: What is a Sales Tax? Do I have to pay Sales Tax?
A sales tax is a tax paid to the governing body for the sales of goods and services. charges a sales tax of 7% only on orders delivered to Florida.
Q: How do I change my account information?
Login to the My Account page and update your information. The changes you make to your account will not be reflected on any order that you may have in progress.
Q: How do I know that my order and account information are secure?
We provide our web users with a complete peace of mind with our Premium Secure Sockets Layer (SSL) certificate that assures our customers that their credit card details and personal information will be kept safe from interception.

SSL certificate is a piece of software that encrypts all information moving to and from the certificate holder’s website. This means no exchange between the website and its visitors can be intentionally or accidentally “overheard” by the third party, regardless the visitor is placing an order or just signing up for a newsletter.
Q: How do I know if the items I ordered are on backorder?
We work hard to make sure that all products on are in stock. However, occasionally an item is temporarily out of stock and on backorder. When this happens, we notify and let you decide if you wish for the item or have your order shipped without the backordered item. 

We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled from our end.
Q: How can I get special discounts and offers?
We regularly come up with exceptional discounts and offers that you can avail by either visiting our coupons and specials page or by registering through our weekly newsletter program where you will get special offers on a variety of products.
Q: Can I combine two or more special offers/discount deals by
You can not combine one special offer/discount deal with other; for more information please contact
Q: How should I know the product is see-through?
To understand more about see-through products, please feel free to call us at (813)344-0919 or email us at
Q: How do I update or delete my review on TrustPilot?
Please click on the following link to read instructions on the TrustPilot website.

Q: What is the difference between anti-bacterial and anti-microbial?

The primary difference between antibacterial and antimicrobial materials is the kinds of micro-organisms they act upon. While antibacterial products like soaps and detergents eliminate the growth of bacteria, antimicrobial products like hand sanitizers eradicate the spread of bacteria and other viruses.

Q: How can I make sure that the product looks fantastic?
Our qualified and experienced staff pays attention to even the minutest details of your design. You will also have a dedicated customization specialist who will work with you to ensure that your product turns out incredible, just the way you imagined it to be.
Q: What is the difference between MSRP, MAP, List Price and Your Price at
Let’s get the terms straight and then everything will come together easily:

MSRP: Manufacturer Suggested Retail Price. This is a merchandise sale price, suggested by the brand.

MAP: Minimum Advertised Price. Many brands put a restriction on how low a sale price can be used in advertisements and listings.

List Price: This is the price list of all the merchandise available for purchase by the customers at

Sale Price: This price includes all the discounts you may be entitled to after using a Coupon or Special buy items. (Coupons are not applicable on special price items)

To Bring It All Together: We at transfer all of the discounts and offers we receive from our suppliers to our customers. You’ll see MSRP crossed with MAP (if MAP is enforced by brand) or List price next to it. Once you’ll add merchandise to the shopping cart and use a coupon, you’ll see the final price that you’ll need to pay at the checkout.

Also, don’t forget to earn Reward Points by shopping at Depending on your account, you may receive up to 3% rewards for shopping at

Q: How many different types of back closure systems are available on caps?
There are five common types of (back) closure systems. All of them are mentioned below:

1. Leather Strap & Grommet
2. Tape Closure
3. Slide Closure
4. Fitted Back

Q: What does a Low Profile or Crown Cap mean?
A low profile or crown cap is a description of the shallower height of the crown. The crown is usually 2-3 inches in height.
Q: What does a Mid Crown Cap mean?
A Mid-Crown or Profile Cap refers to a baseball cap with a 3 to 4 inch slightly lower crown.
Q: What is a High Profile Cap?
A high profile cap has a crown more than 4 inches high in height. High profile caps also have a buckram lining.
Q: What does Fitted Cap mean?
A Fitted Cap is as the name suggests fitted to your head (one size fits all).
Q: What are different closure types in Adjustable Caps?
Adjustable Baseball Caps have closures on the back of the caps that help you to adjust the size. The common examples of closures include Plastic snap, hook/loop tape, fabric tuck strap with slide closure, leather strap antique brass or silver buckle and grommet.
Q: What is the difference between a structured and an Unstructured Cap?
Some caps, when you remove them from your head, still hold the shape of the cap. Others, when you remove the cap, the crown collapses into a floppy fabric. This is the difference between structured and unstructured caps. Structured caps have reinforced with a buckram, behind the front two panels. The unstructured hat does not have the white buckram panels.
Q: What Is a Trucker Mesh Cap?
A Trucker Mesh Cap is also known as net back cap is a type of baseball cap. Its design includes a panel crafted of plastic mesh in place of the usual four cloth panels finishing the back, is used instead. The wide, open weave of this mesh helps the head to cool quickly, and the plastic mesh is less sweat-absorbent than any other type of cloth. Some, trucker mesh caps come with the foam front. The foam front is highly absorbent, serving both as a sweat guard and an ideal surface for the wearer.

Q: What is the difference between fleece and sweatshirts?
The primary difference between a fleece and a sweatshirt is that a fleece consists of uncountable hair or wool while a sweatshirt is a loose shirt that is typically made up of a knit fleece.
Q: Can I get a refund on a different credit card than the one used for transaction?
No, we can only refund the amount in the same Credit Card through which the transaction was made. If in case your credit card was compromised, we can pay you through Pay pal or check.

If you can't receive payment through Paypal or Check then, we can issue you a store credit in the form of reward points that you can utilize while placing your next order with us.
Q: Do you post updates about special offers and services on your social media accounts?
Yes. We weekly update our special offers and discounts on our entire social media platforms. For more information about our products and services, please visit our social media accounts:

Q: How can I set up an account at
If you are a new customer, you can easily set up an account at by visiting here.
Q: How can I view my order history?
You can view your order history by clicking on my orders tab in your dashboard. If you are an unregistered customer, you need to set up an account first before viewing your order history.
Q: How do i find sizing information for products?
You can find sizing information for each product on their respective pages under the size chart tab.
Q: What is debossing?
Debossing is the process when a dye is pressed into the material for a sunken impression. This process is the opposite of embossing, where a pattern is carefully pressed into the backside of material and raised on the front.

Q: How does debossing work?
Debossing has a four-step process.

1) Metal plate – When it comes to debossing, the first step is to create a metal plate containing your design. It involves using a dye-cutting process for a flawless look. Once the plates are ready, the manufacturer formulates how deeply the design will be stamped into the product.

2) Wake up the machine – Once the plate has been inscribed, it is fit into the machine that will stamp the product with your custom design. The reason why machines are used in debossing is that they improve the accuracy and efficiency of the printing and generate custom products at a faster speed.

3) Debossing requires pressure – Debossing machines can develop severe conditions that result in a logo becoming a permanent part of products. Debossing demands extreme pressure and allows the design down far enough into the material to permanently preserve the artwork.

4) High temperature – Debossing uses high temperatures to change the material into the desired logo shape. It usually works at 100 degrees Celsius or 212 degrees Fahrenheit. Due to such high temperatures, the customized imprint looks unique and stylish and won’t flake or fade over time.
Q: What is the difference between embossing and debossing?
Debossing creates an image that is pressed into the material and indented, while embossing creates an image that is raised a little higher than the surface material.
Q: What is digital printing?
Digital printing is one of the few printing methods available for decorating your promotional products. It is known by different names including, full digital color label, four-color printing, and CMYK printing. The process of digital printing is somewhat the same as printing a picture or a document on an inkjet printer but with a few considerable changes.
Q: How many colors are used in digital printing?
The best part about digital printing is that you can incorporate any color into your design. Since digital printing is also known as four-color printing, it involves replicating four colors: cyan, magenta, yellow, and black. These four colors can create any color in digital printing, giving you a crisp look. 

The process is different from screen-printing, where every color is added into the product as a separate layer. In digital printing, all the colors print at the same time. This process saves time and a significant chunk of money.
Q: What is laser engraving?
Laser engraving is a process of leaving a lasting mark on the material through a laser beam. Unlike the other conventional methods, the heat of the laser beam melts and vaporizes the part of the material. What is left behind is an effortless, permanent engraving.
Q: What happens to the material during the engraving process?
Only the area where the laser is aimed will be affected. It is a non-contact process that uses energy and heat of the laser to vaporize and melt. This means that no damage will be caused to the surrounding area of the material.
Q: What is pad printing?
Pad printing, also known as tampography, is a process of transferring wet ink through Silicone-based press-pads to provide uniform pressure across irregular or flat substrates. Pad printing was created initially to print the clock and watch interfaces. However, today, it is not impossible to not be within arm’s reach of a product that has been printed via a pad printing machine.
Q: How does pad printing work?
Pad printing involves an in-explicit offset printing process. An image is handed-over from a plate, through a silicone pad, onto a surface that needs printing.

Today, there are two distinct methods used in pad printing. The first is the conventional “inkwell system,” and the second one being slightly newer and more widely accepted the “sealed cup system.”
Q: When can I use pad printing?
Pad printers are used in a variety of applications. From different parts, promotional products to tagless T-shirts, they can print it all.
Q: What is spot color printing?
Spot color is a method of printing on hoodies, T-shirts, jerseys, aprons, hats, and more. The process draws spot colors from multiple programs and prints in solid shapes and colors. The process is exceptionally challenging and offers excellent results with attention to detail.
Q: Why should I choose spot color printing?
There are numerous benefits of spot color printing. They look great when printed, and allow raw, vivid shades to be present on the desired material. Not only does the color looks great when printed, but the entire printing process facilitates the user to have complete command over the colors. The color that prints on the fabric ends up being clear and precise to perfection. Since the colors are partitioned and not blended in the design, it is safe to use spot color printing.