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Frequently Asked Questions

Q: What is Direct to Garment (DTG) printing?
A direct to garment printing is a process in which the garments are printed directly from a computer using an inkjet technology. While the inks and the hardware are different from your desktop printer, the artwork used and the method of printing from your PC are the same.
Q: Why should I choose DTG for T-shirt printing?
A direct to garment printing allows a much wider range of colors, tones and effects than the conventional screen printing. At the same time, DTG printing offers a higher quality output that you get through other printing methods. DTG inks are water-based which means that the prints are softer than plastisol screen prints.

Most importantly, with DTG, you can offer your clients with instant prints to small and medium sizes production runs. There are no film or screen setups involved and control over inventory are just a few benefits of DTG printing.
Q: How many colors can I print using a DTG printer?
DTG printers use process inks in CMYK to generate the colors you send from your computer. These colors allow for the generation of millions of colors. Additionally, DTG printers also include white ink which is used as a base on dark garments to allow for the reproduction on similar colors on dark textiles. Think of it like your inkjet printer, instead of paper, it prints T-shirts.
Q: What will happen if I print on a shirt that has wrinkles?
DTG printing on a wrinkled T-shirt, long sleeves T-shirt, sweatshirt or a hoodie will result in a potentially incomplete printed image. Make sure to use a heat press to smooth any wrinkles.
Q: Can a DTG printer handle large runs?
Yes, DTG printing can handle large runs. Since there is no screen prep or screen storage required, it does takes a little longer to print than screen printing so your production abilities are limited by time.
Q: Is there a BPA in my drinkware?
At, our entire drinkware products and accessories are BPA (Bisphenol A) free.
Q: Where is my drinkware made?
Unless otherwise noted as being manufactured in the USA, our products are ethically produced in China. Our products are ISO 9001 and 12001 compliant for environmental and labor practices, and we have company representatives visit our factories regularly.

Otherwise, a selection of our glass products are designed and manufactured in the USA. Our designs are also printed domestically.
Q: What kind of ink is printed on the drinkware?
Each and every drinkware item at is BPA-Free and printed domestically. All glazes and inks used in our drinkware products meet the FDA and Proposition 65 standards. Make sure to hand-wash your drinkware to protect the ink, as it may rub off in the dishwasher.
Q: Who can use our drinkware products?
All of our drinkware items are intended for humans age 10 and older.
Q: Can I put carbonated beverages in my drinkware?
Carbonated beverages create pressure and may cause your drinkware piece to pop open, shoot out liquid or damage your drinkware and surrounding personal items. We recommend you to use your drinkware with caution and only drink or store carbonated beverages in unsealed containers.
Q: Can I put my bottle or tumbler in my bag?
Although the lids on our drinkware products spill resistant, we strongly recommend that you never place a drinking container inside of a purse or a bag.
Q: Can I use my stainless steel drinkware right away?
Hand wash your bottles and tumblers in a warm soapy water before use. To ensure the longevity of the exterior finish of your drinkware, please be sure to hand wash the product only. For initial cleaning, stainless steel bottles are cleaned easily with a baking soda or distilled vinegar. Do not submerge or double-wall tumblers under water, as the water may stuck between the walls.
Q: What drinkware imprint methods are available?
At, we offer the following drinkware imprint methods:

• Deboss and screen printing
• Full-color imprint
• Foil imprint
• Mirror imprint
• Laser engraving imprint
• Handle-lid-bottom imprint

We also offer drinkware in different types of budget. To know more about our drinkware printing methods, please click here.
Q: What types of materials are available for drinkware at ApparelnBags?
We are currently offering five material types of drinkware products at our store.

• Aluminum
• Ceramic
• Glass
• Plastic
• Stainless streel

To know more about material types, please visit our drinkware store.
Q: What types of drinkware insulation methods are available at
There are six different types of insulation methods for drinkware available at our store. They are as follows:

• Silicone sleeve insulation
• Air insulation
• Foam insulation
• Vacuum insulation
• Copper vacuum insulation
Q: What does DST mean for embroidery?
A file with dst file extension is a design file intended for embroidery machines. The most common dst extension is a stitch-based file format created by Tajima commercial embroidery machines. The DST stands for Data Stitch Tajima and is most commonly used in embroidery today. To open a dst file, you need an embroidery software.
Q: Do I have to pay the initial set up charges if I reorder a logo embroidered apparel?

For embroidery, if you don’t have a DST file then you have to pay $50 for charges. But if you are ordering the same logo design from your previous orders, we will not charge any setup fee. For screen printing, there is no setup-fee.

Q: Is a white shirt cheaper to print v/s a black shirt?

Yes, a white or light color shirt is less expensive to print than a dark colored shirt. Screen-printing requires a white layer of ink to be printed as a foundation before printing the actual colors in the logo for dark colored shirts resulting in little additional cost. We can printing digitally on both light and dark shirts.

Q: Do you offer price breaks?

Yes, we do offer price breaks as long as the items have the same design being printed.

Q: Can I request an estimate before ordering screen printing?

Yes, use the online Quote Form to know the estimate of your order.

Q: What is the cost for screen-printing when I send my own items?

Inquire us through an email to for instructions on sending your own items.

Note: Generally our customer find it more cost effective and less hassle to purchase items from us directly since the cost of screen printing is half the price. If you are buying in volume, we have access to many manufacturers. We have listed all the products on the website.

So, if you are interested in a particular brand or style in a particular brand or style and you cannot find it on our wbsite, send us an email or give us a call at (813)-344-0919.

Q: I still have questions how can I contact a real person?

Call us at (813)-344-0919 or send an email to and our customer team will answer you.

Q: How will I receive my order?

We will ship your order to your provided address. For details, please visit our shipping page.

Q: What type of ink do you use?
At, we use standardized inks to perform screen printing. 
Q: How many colors can you print?
At, we can print any possible color as long as they meet the standard printing requirements.
Q: What are PMS colors?

PMS stands for Pantone Matching System. Give us a number from the Pantone book and we will match that to your ink or thread color.

Q: Can you print on items that I provide?

No, we do not print on clothing or other items supplied by customers. We only offer screen printing on items that are available at

Q: Why submit vector art, my file worked for brochures?

Vector files are recommended because it captures spot colors perfectly resulting in producing same colors provided in the original file. Also, vector files are scalable without pixelating to any resolution. Often qurak files are converted into a vector program for this particular reason.

Q: What information do I need to provide for placing custom screen printing order?

As mentioned in the Quote Form, we need to know the Product Style Code, Font, Quantity, Colors and Sizes. Make sure to let us know about special instruction such as edits needed to artwork, Rush Service, Specifications for name/numbers.

Q: How Long Does It Take To Convert a Logo Into a Digitized File?
Our internal digitization staff will take your logo and provide you with the DST (digitized) files in about 1-2 days. (Same day service is also available).
Q: Do you produce free samples?
Unfortunately not. All samples we produce are charged in full. But do know that we provide a dedicated customization specialist to you that ensures that you get the most excellent results for your order.
Q: Can I select different colors and styles in my order for logo embroidery?
Yes. You can choose any item individually and mix & match different colors and styles available on our site to get them embroidered.
Q: Do I get a special thread for my embroidery?

Yes, the embroidery thread is stronger than regular thread, and it is often available in brighter colors. has its own line with hundreds of different colors. To see more details about threads we use, please click here.

Q: What color should I choose for my embroidery?

Click here to choose the colors for your embroidery.

Q: What type of QC (Quality Check) do you perform?
In addition to our internal quality checks, we include you in your quality assurance process. You will be provided with a DST file (digital proof) to verify that no merchandise is processed before receiving formal proof on your behalf (on an embroidered scanned image).
Q: How long does it take to embroider a logo?
It takes up to ten business days for a new job and seven business days for a repeat job.

Note - Due to a large number of orders in holiday seasons, our production time may increase to 14 business days for a new logo and ten business days for a repeat design. Before placing an order, please check with us at or give us a call on 813-344-0919 if your order delivery dates fall during Labor Day and Christmas holidays.
Q: Do you embroider fonts and numbers?
Yes. We can embroider fonts and numbers.
Q: Will a 72 image PPI work?
The higher the resolution, the better the output. We strongly recommend using a vector images or 300 PPI images. Please note that if you are using vector-based images, make sure that all of the text is converted into the outlines.
Q: What types of thread do you use for embroidery?
We use a special type of thread known as the Madeira thread that offers exquisite embroidery with its polyneon polyester. The embroidery thread is stronger than a regular thread and is often available in brighter colors. has its line of colors that you can choose for your embroidery. To find out more about the threads and colors we use, please click here.

Q: How small or large can you embroider my logo or design?
We can print in any size you require based on your design.
Q: How do I know how many stitches are in my design?
To find out about the number of stitches in your design, please use our Stitch Count Estimator by clicking here.
Q: Which type of file format you accept for the artwork?
We accept DST (Digital Stitch Tajima) file format for the artwork.

Note: If you don't have a DST file, we offer DST digitization services at reasonable prices. For more information, please click here.
Q: What type of machine(s) you use for your embroidery services?
We use state-of-the-art Tajima machines to embroider your artworks.
Q: Will my embroidered apparel be as clear as my given photograph or artwork?
Please note that due to thread limitations, very few details may be lost or simplified to achieve the best result depending on the submitted artwork and final sewn out size.
Q: Does offer customization services?
Yes! is committed to providing you affordable and “tailored to perfection” customization services. Our portfolio of customization service includes but not restricted to Embroidery Services, Screen Printing Services, Heat Transfer Services, Applique/Reverse Applique, Laser Etching.
Q: How much time does it take to deliver customized orders?
The average time required to customize orders is about 12 business days. This varies because of the time taken by the customer for different approvals.

Note: Due to the high seasonal volume of orders, our production time may increase to 14 business days for new and 10 business days for a repeat design in the holiday season. Please check with us at or 813-344-0919 if your order delivery date is between Labor Day and December 15th for the availability of rush orders.

Q: How long does it takes to convert a logo into a digitized file?
Our internal digitization staff will take your logo and provide you with the DST (digitized) files in about 1-2 days. (Same day service is also available).
Q: Do you offer blank apparel manufacturing services?
Yes, we work for small to medium private labels. Our manufacturing services are tailored to produce similar or better products than your competition at the same (retail) price point. We have our customization facilities in the United States and manufacturing facilities in Pakistan and Bangladesh.

This offers a huge advantage, as we can satisfy your smaller and prompt needs right here from the United States, and larger orders where we have more than a few weeks out are manufactured from our facilities in Pakistan and Bangladesh. Click here to learn more about our manufacturing services.

Q: How does your pricing work for logo embroidery?
Our logo embroidery is priced in the following manner:

• Number of garments to be embroidered (is by far the most important criteria)
• Number of colors
• Number of locations on the shirt
Q: Can I return a logo embroidered item?
It is not possible to remove the embroidered logo and so the apparel cannot be re-used. Thus embroidered items are not refundable or returnable.
Q: Can I iron on the Embroidered Logo?
Yes, you can iron your logo, but only from the inside of your garment. Do not use an iron directly on the face or top side of your embroidered logo.
Q: If I have multiple logos that need to be digitized, do I have to pay each time?
Yes, each logo you wish to get embroidered on the products are digitized separately, and so you will have to pay for each of them.
Q: What are the limitations of embroidery?
Small text, subtle details, and color gradients are difficult to reproduce with embroidery. Additionally, the level of detail that can be reproduced is affected by the type of fabric the logo is stitched on. 

For more detailed information, you can speak with our customization specialist by calling on our number 813-344-0919. We are open 9:00 a.m. to 9:00 p.m. EST from Monday to Friday.
Q: Can I supply the shirts, caps, etc. that I want to be embroidered?
No. You can only order garments from our online catalog and get them embroidered.  We offer various top brands at discounted rates on our store.
Q: Can I get my shirts personalized with names?
Of course, you can. We offer several ways to personalize your shirts beyond just adding a custom embroidered logo. We also embroider fonts and numbers to give your shirts a crisp look. Apart from that, we offer heat transfer, laser etching, screen printing, and appliques of the highest quality, providing you only with the best customization possible.
Q: What types of items can be embroidered?
Most of the items available at can be embroidered. The rule of thumb is that if we can get the item onto the embroidery machine, it can be decorated. Traditionally, the items that are embroidered the most are caps, bags, shirts, etc. 
Q: Do you test every design to ensure that it looks the best on the specific material?
Yes. Not only do we complete digital verification, we embroider your logo on similar fabric to assure the look and feel of the final product. Once everything is perfect, only then we proceed with the production process of your order.
Q: Do you offer rush option for Logo Embroidery order and is there any fee associated with it?
Yes, we offer a rush option for logo embroidery’s production and delivery. We charge a $2.50 fee per Logo Embroidery/Shirt.
Q: Is there any difference between setup cost of all graphics logo vs. all text logo?
No. Both of them need to be digitized, and the price runs the same in both.
Q: Can I get screen printing and embroidery on the same garment?
Of course you can. But keep in mind that your order will have to go through multiple departments so it will add time to the production of your order.
Q: Do you keep my art on file?
Yes. We keep your logo on file. On reorders, you do not have to upload you logo again, as long as there are no color changes or edits. Otherwise, you can upload your new logo.
Q: What types of fabrics are used in full-custom apparel?
Full-custom apparel printing works well with polyester-based fabrics. This is because sublimation ink only binds to polyester material. At our full-custom apparel is made from high-quality breathable polyester fabric. We use a range of different polyester fabrics tailored to each piece of uniform we design.
Q: How to care for your full-custom apparel?
Since sublimation inks are pressed into the fibers of the polyester material, there is no ink residue left. Therefore, you can easily wash your full-custom apparel straight away with your normal loads, without the hassle of separately washing them first.
Q: What are the care instructions for full-custom apparel?
To keep your full-custom apparel fresh and in proper condition, consider the following care instructions:

• Cold or warm machine wash only
• Full-custom apparel can iron inside out.

Things you should not do with full-custom apparel:
• Bleach, soak or wring
• Dry clean
• Tumble dry
• Leave sitting wet or in the sun
Q: Can I use copy of images from a website to print on my apparel?
No, you must have format authority to print any graphics on your merchandise. For example, we cannot print Nike Swoosh unless you have the license to use Nike Swoosh. Also, you need a high-resolution image and most website images do not satisfy the resolution requirements.
Q: Can I mix items to receive the best price break?
Yes, as long as the items have the same design being printed.
Q: Can I use more than one coupon?

Unfortunately, no. You can only avail one discount coupon at a time.

Q: How many types of payment methods are available at

You can place your orders through all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept payments through PayPal.

Q: Is it mandatory to be registered on website to place an order?

Yes. You need to have a working account for placing an order at If you are a new customer, you need to register first. When you register for the first time, you have the option for signing up for Rewards Program.

If you wish to know more about the registration process, please click here.

Q: How can I subscribe to AnB Rewards Program?

You need to register first before using the Reward Points at For new customers, register now and the checkout wizard will divert you automatically towards our Rewards Program. For existing customers, sign in to and click on the Rewards Program in the left menu to join the program.

Please understand that you will lose all of your reward points if you choose to opt-out of the program at any stage. Make sure that you use all of your points before opting out of the program. Reward Points expire automatically if they haven’t been used for 12 months.

Q: How do I sign-in and sign-out at
It is easy. Just click on the accounts and lists icon on the upper right corner and click on the sign-in button where you will be directed to the customer sign-in page. If you have an existing account, you can add your credentials and sign-in immediately; however, if you are a new customer, you can register and sign-in afterwards.

To log out, just click on the sign out button under Your Account tab.
Q: What is small order fee?

Our orders are inspected carefully and packaged properly. We apply a small order fee to be able to cover the associated costs for small orders. We communicate this fee right at the checkout so you will always know the total cost before you make payments. To avoid a small order fee, we recommend you ordering in large quantities.

Q: How do I sign in and sign out to

It is easy. Just click on the accounts and lists icon on the upper right corner and click on the sign-in button where you will be directed to the customer sign-in page. If you have an existing account, you can add your credentials and sign-in immediately; however, if you are a new customer, you can register and sign-in afterwards.

To log out, just click on the sign out button under Your Account tab.

Q: What should I do if I forget my password?

If you forget your password, you can recover it easily. Just enter your email address, in the customer sign in panel and we will help you recover it with ease.

Q: How can I view my past order history?

Once you are signed in, you can review your order history in My Orders tab. You can also re-order from your previous orders by clicking on the product, completing all the necessary details, and checking out.

Q: How do I write a review?

Writing a product review is easy. Just click on the desired product and scroll down all the way to the User Opinions and Reviews. Click on Write a Customer Review, type your name, your review and your rated stars. Press submit review and you are good to go.

Q: Where do I enter a coupon code?

During checkout, enter your coupon code into the coupon field on the right side of the shopping cart page and select “Apply Coupon.”

Q: What are special buy items? Can I apply coupon on special buy items?

At, we offer special discounts on a wide range of products. Special buy items are those items which are already being sold at the lowest rates possible. The listed prices on special buy items are final and you cannot apply any coupon on them. Please refer to the $ sign to see a special buy product at our store.

Q: What is the difference between MSRP, MAP, List Price and Your Price at
Let’s get the terms straight and then everything will come together easily:

MSRP: Manufacturer Suggested Retail Price. This is a merchandise sale price, suggested by the brand.

MAP: Minimum Advertised Price. Many brands put a restriction on how low a sale price can be used in advertisements and listings.

List Price: This is the price list of all the merchandise available for purchase by the customers at

Sale Price: This price includes all the discounts you may be entitled to after using a Coupon or Special buy items. (Coupons are not applicable on special price items)

To Bring It All Together: We at transfer all of the discounts and offers we receive from our suppliers to our customers. You’ll see MSRP crossed with MAP (if MAP is enforced by brand) or List price next to it. Once you’ll add merchandise to the shopping cart and use a coupon, you’ll see the final price that you’ll need to pay at the checkout.

Also, don’t forget to earn Reward Points by shopping at Depending on your account, you may receive up to 3% rewards for shopping at

Q: How many different types of back closure systems are available on caps?
There are five common types of (back) closure systems. All of them are mentioned below:

1. Leather Strap & Grommet
2. Tape Closure
3. Slide Closure
4. Fitted Back

Q: What does a Low Profile or Crown Cap mean?
A low profile or crown cap is a description of the shallower height of the crown. The crown is usually 2-3 inches in height.
Q: What does a Mid Crown Cap mean?
A Mid-Crown or Profile Cap refers to a baseball cap with a 3 to 4 inch slightly lower crown.
Q: What is a High Profile Cap?
A high profile cap has a crown more than 4 inches high in height. High profile caps also have a buckram lining.
Q: What does Fitted Cap mean?
A Fitted Cap is as the name suggests fitted to your head (one size fits all).
Q: What are different closure types in Adjustable Caps?
Adjustable Baseball Caps have closures on the back of the caps that help you to adjust the size. The common examples of closures include Plastic snap, hook/loop tape, fabric tuck strap with slide closure, leather strap antique brass or silver buckle and grommet.
Q: What is the difference between a structured and an Unstructured Cap?
Some caps, when you remove them from your head, still hold the shape of the cap. Others, when you remove the cap, the crown collapses into a floppy fabric. This is the difference between structured and unstructured caps. Structured caps have reinforced with a buckram, behind the front two panels. The unstructured hat does not have the white buckram panels.
Q: What Is a Trucker Mesh Cap?
A Trucker Mesh Cap is also known as net back cap is a type of baseball cap. Its design includes a panel crafted of plastic mesh in place of the usual four cloth panels finishing the back, is used instead. The wide, open weave of this mesh helps the head to cool quickly, and the plastic mesh is less sweat-absorbent than any other type of cloth. Some, trucker mesh caps come with the foam front. The foam front is highly absorbent, serving both as a sweat guard and an ideal surface for the wearer.

Q: What is the difference between fleece and sweatshirts?
The primary difference between a fleece and a sweatshirt is that a fleece consists of uncountable hair or wool while a sweatshirt is a loose shirt that is typically made up of a knit fleece.
Q: Can I get a refund on a different credit card than the one used for transaction?
No, we can only refund the amount in the same Credit Card through which the transaction was made. If in case your credit card was compromised, we can pay you through Pay pal or check.

If you can't receive payment through Paypal or Check then, we can issue you a store credit in the form of reward points that you can utilize while placing your next order with us.
Q: Do you post updates about special offers and services on your social media accounts?
Yes. We weekly update our special offers and discounts on our entire social media platforms. For more information about our products and services, please visit our social media accounts:

Q: What are your customer service timings?
We are available 24 hours via email ( You can also call us on 813-344-0919 from Monday to Friday 9:00 a.m. to 9:00 p.m. EST.
Q: What are your payment options?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal. You’ll need to have an account established with PayPal though.
Q: What is a Sales Tax? Do I have to pay Sales Tax?
A sales tax is a tax paid to the governing body for the sales of goods and services. charges a sales tax of 7% only on orders delivered to Florida.
Q: How do I change my account information?
Login to the My Account page and update your information. The changes you make to your account will not be reflected on any order that you may have in progress.
Q: How do I know that my order and account information are secure?
We provide our web users with a complete peace of mind with our Premium Secure Sockets Layer (SSL) certificate that assures our customers that their credit card details and personal information will be kept safe from interception.

SSL certificate is a piece of software that encrypts all information moving to and from the certificate holder’s website. This means no exchange between the website and its visitors can be intentionally or accidentally “overheard” by the third party, regardless the visitor is placing an order or just signing up for a newsletter.
Q: How do I know if the items I ordered are on backorder?
We work hard to make sure that all products on are in stock. However, occasionally an item is temporarily out of stock and on backorder. When this happens, we notify and let you decide if you wish for the item or have your order shipped without the backordered item.

We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled from our end.
Q: How can I get special discounts and offers?
We regularly come up with exceptional discounts and offers that you can avail by either visiting our coupons and specials page or by registering through our weekly newsletter program where you will get special offers on a variety of products.
Q: Can I combine two or more special offers/discount deals by
You can not combine one special offer/discount deal with other; for more information please contact
Q: How should I know the product is see-through?
To understand more about see-through products, please feel free to call us at (813)344-0919 or email us at
Q: How can I set up an account at
If you are a new customer, you can easily set up an account at by visiting here.
Q: How do i find sizing information for products?
You can find sizing information for each product on their respective pages under the size chart tab.
Q: What is debossing?
Debossing is the process when a dye is pressed into the material for a sunken impression. This process is the opposite of embossing, where a pattern is carefully pressed into the backside of material and raised on the front.

Q: How does debossing work?
Debossing has a four-step process.

1) Metal plate – When it comes to debossing, the first step is to create a metal plate containing your design. It involves using a dye-cutting process for a flawless look. Once the plates are ready, the manufacturer formulates how deeply the design will be stamped into the product.

2) Wake up the machine – Once the plate has been inscribed, it is fit into the machine that will stamp the product with your custom design. The reason why machines are used in debossing is that they improve the accuracy and efficiency of the printing and generate custom products at a faster speed.

3) Debossing requires pressure – Debossing machines can develop severe conditions that result in a logo becoming a permanent part of products. Debossing demands extreme pressure and allows the design down far enough into the material to permanently preserve the artwork.

4) High temperature – Debossing uses high temperatures to change the material into the desired logo shape. It usually works at 100 degrees Celsius or 212 degrees Fahrenheit. Due to such high temperatures, the customized imprint looks unique and stylish and won’t flake or fade over time.
Q: What is the difference between embossing and debossing?
Debossing creates an image that is pressed into the material and indented, while embossing creates an image that is raised a little higher than the surface material.
Q: What is digital printing?
Digital printing is one of the few printing methods available for decorating your promotional products. It is known by different names including, full digital color label, four-color printing, and CMYK printing. The process of digital printing is somewhat the same as printing a picture or a document on an inkjet printer but with a few considerable changes.
Q: How many colors are used in digital printing?
The best part about digital printing is that you can incorporate any color into your design. Since digital printing is also known as four-color printing, it involves replicating four colors: cyan, magenta, yellow, and black. These four colors can create any color in digital printing, giving you a crisp look. 

The process is different from screen-printing, where every color is added into the product as a separate layer. In digital printing, all the colors print at the same time. This process saves time and a significant chunk of money.
Q: What is laser engraving?
Laser engraving is a process of leaving a lasting mark on the material through a laser beam. Unlike the other conventional methods, the heat of the laser beam melts and vaporizes the part of the material. What is left behind is an effortless, permanent engraving.
Q: What happens to the material during the engraving process?
Only the area where the laser is aimed will be affected. It is a non-contact process that uses energy and heat of the laser to vaporize and melt. This means that no damage will be caused to the surrounding area of the material.
Q: What is pad printing?
Pad printing, also known as tampography, is a process of transferring wet ink through Silicone-based press-pads to provide uniform pressure across irregular or flat substrates. Pad printing was created initially to print the clock and watch interfaces. However, today, it is not impossible to not be within arm’s reach of a product that has been printed via a pad printing machine.
Q: How does pad printing work?
Pad printing involves an in-explicit offset printing process. An image is handed-over from a plate, through a silicone pad, onto a surface that needs printing.

Today, there are two distinct methods used in pad printing. The first is the conventional “inkwell system,” and the second one being slightly newer and more widely accepted the “sealed cup system.”
Q: When can I use pad printing?
Pad printers are used in a variety of applications. From different parts, promotional products to tagless T-shirts, they can print it all.
Q: What is spot color printing?
Spot color is a method of printing on hoodies, T-shirts, jerseys, aprons, hats, and more. The process draws spot colors from multiple programs and prints in solid shapes and colors. The process is exceptionally challenging and offers excellent results with attention to detail.
Q: Why should I choose spot color printing?
There are numerous benefits of spot color printing. They look great when printed, and allow raw, vivid shades to be present on the desired material. Not only does the color looks great when printed, but the entire printing process facilitates the user to have complete command over the colors. The color that prints on the fabric ends up being clear and precise to perfection. Since the colors are partitioned and not blended in the design, it is safe to use spot color printing.
Q: Can you embroider all types of apparel and accessories?
Yes, we offer embroidery services on all kinds of apparel and accessories available at
Q: How do I update or delete my review on Trustpilot?
Please click on the following link to read instructions on the TrustPilot website.

Q: What is the difference between anti-bacterial and anti-microbial?

The primary difference between antibacterial and antimicrobial materials is the kinds of micro-organisms they act upon. While antibacterial products like soaps and detergents eliminate the growth of bacteria, antimicrobial products like hand sanitizers eradicate the spread of bacteria and other viruses.

Q: How can I make sure that the product looks fantastic?
Our qualified and experienced staff pays attention to even the minutest details of your design. You will also have a dedicated customization specialist who will work with you to ensure that your product turns out incredible, just the way you imagined it to be.
Q: What is heat transfer printing?
Heat transfer printing is somewhat a recent innovation and has become popular in the last 20 years. A heat transfer uses a combination of heat and pressure to print images onto T-shirts and other items. There are two main types of heat transfer methods: vinyl and digital print. Both of these methods require the use of a heat-press machine.

To know more about heat transfer printing and its process, please visit our heat transfer printing page.
Q: What is the purpose of heat transfer printing?
Generally, heat transfer printing is recommended for professional and satisfying results simply because the standard laminating devices and home hand irons cannot get even near the temperatures required for heat transfer printing. 

Standard transfers require somewhere between 375 to 425 F and demand a serious force in pressing from 40-80 psi. These extraordinary temperatures and pressures are simply not possible with other devices.
Q: What items can be heat transferred?
The following are some of the most common items often heat transferred. The list by no means end here:

• T-shirts (long sleeve/short sleeve)
• Bags and backpacks
• Team uniforms 
• Promotional Products
Q: How do you apply an image onto a T-shirt, garment or just about any product you want?
Whether it has to be a single color or a full color, it needs to last and has to be real fast. You don’t want to deal with messy inks and can’t afford to set up screens. You either need a single print or heat transfer printing in bulk quantities. It has to be profitable and has to offer high quality at a reasonable price.
Q: I need to know the quote for heat transfer printing?
Click here to find out more about the quote for heat transfer printing.
Q: How do I place an international order?
If you reside outside the United States, you need to make a minimum purchase of $249. Once you have selected your desired products, be sure to enter the shipping address at checkout. Once inputted, our website will show you all the shipping options available to your destination with costs indicated per option. There will be options for shipping as well as options for pre-pay duties and taxes. These costs are generated directly from the UPS and in concurrence with the products you are ordering and where you will be shipping from.

For more information, please visit our International Shipping page.
Q: How long will it take for an international order to arrive?
Delivery time depends on the shipping method but may take around 10-15 business days. To find out more about international shipping, please visit our worldwide shipping page.
Q: Do you ship internationally?
Yes, we ship to over 100 countries across the globe. Our minimum merchandise total cost for the international order is $249. Please visit our international shipping page to find out more about the country you are planning to get the parcel delivered to.
Q: How do the prices work on your promotional products store? What’s included?
When you arrive on a product detail page like this that shows a complete information about the product, you will see two different types of prices. You will find a blank price of the product and a decorated price of the product. You will find two different tabs on each promotional product with blank and promoted. Just choose the quantity, color and add to your cart and you are good to go.

Note: Minimum order quantity to buy a decorated promotional product is 12.
Q: Can I get another type of decoration or more print colors on the product?
It is possible to print multiple colors on promotional products, however, they vary by each product. Typically, number of color imprints are mentioned on the product page under the colors tab.
Q: Can I get a product sample for a particular promotional product that I want?
Yes, of course. We like to quote and qualify prospects before doing so though, we will also have to charge for samples if you want lots or they are expensive.
Q: Artwork is confusing me. Can you help?
Yes! We can help you with your artwork. Please give us a call at (813)-344-0919 for more information about artwork.
Q: Can I put logo on everything?
It is not necessary to put your logo in everything. If you are handing out promotional products for potential clients, then we would recommend putting your logo and contact information. However, if you are participating in a tradeshow and want to increase your brand visibility, we have a wide variety of promotional products that you can personalize with your logo.
Q: What if I only have a set amount of budget, can you work with me?
Absolutely, one of the first questions we ask to our customers is their budget. Over the course of time, we have established some amazing relationships with our suppliers and have achieve sales targets which give us further discounts on the products. Our goal is to offer you the best products possible which is why we have a wide range of discounted promotional products that can save you a large sum of money.
Q: How to submit a return request at

To submit a return request, you need to do the following:

  • Submit your request
  • Receive return authorization
  • Ship your merchandise
  • Get your refund

To request for a return authorization, you need to provide us with a purchase form, order number, your email address, and the reason for return/replacement.

Q: Can I return mill items?

Please understand that all mill-ship merchandise sales are final and not eligible for exchange, return or refund. Mill ship items are marked clearly on the item detail page. For more information, please visit our returns and exchange page.

Q: Can I return intimates?

By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. For more information, please visit our returns and exchange page.

Q: How do I return an order?
If you are not satisfied with your order, you may return your items within 21 days of receiving them for either an exchange or a refund. Please keep in mind that the items cannot be returned without Return Authorization. To request a return authorization, follow these steps:

1. Submit your request
2. Receive return authorization
3. Ship back the merchandise
4. Get your refund

To know more about returns, please visit our returns and exchange page.
Q: Sizes do not fit. What should I do for an exchange?
When it comes to exchanging, we never charge a restocking fee on any returns as we do not offer a direct exchange. We ask customers to place a new order and return the unwanted separately. Follow these steps:
1. Call Us Requesting a Return Authorization (RA) for full or partial order. In one business day or less (usually much less), we will send you an email with your RA number.

2. Write that number on the box, ship the box through any service.

3. Once we have received your unwanted items, you can place a new order. We will appreciate it if the credit card billing name is same.

4. Keep the new and old order number at hand.
Q: Am I allowed to cancel or change an already placed order?
Due to our immediate order fulfillment, we are unable to make changes or cancellations to an order once it is placed. However, you can do a return or exchange once you receive the product.
Q: Can I return embellished merchandise?
Merchandise embellished with Screen Print, Embroidery or any other method cannot be returned. At, we put you in charge at every stage and ask for approval on absolutely everything. We do this so that the products customized and embellished turn out exactly the way you want them to be. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find that we did not produce approved selection.
Q: Can I return a closeout item?
Closeout items cannot be returned for credit or exchange. Closeout items are marked clearly on the product detail page.
Q: Can I increase the DPI to improve my resolution?
No, once the art has had the DPI reduced, it cannot be reverted. All files submitted should be saved at least 300 PPI.
Q: Which formats are acceptable for Screen-Printing?
We will accept any format as long as image is clear. Click here to know more about acceptable file formats.
Q: What are your print sizes?
We offer three different types of print sizes. 

The standard print size of 13" x 16"
The over-sized print size of 15" x 19"
Jumbo print size of 20" x 20"

For more information, please click here.
Q: What is your turnaround time?
Commonly, from the time we take your payment till the time we ship is 10-15 business days. When you submit a quote, we normally give you an idea when your T-shirts would print as well.
Q: Besides T-shirts what else can you screen print on?
Besides T-shirts (Long sleeve/short sleeve), we offer screen printing on hoodies, tank tops, tote-bags, etc. Screen printing on youth and infant sizes are also available. Get creative, we will most likely put your logo on it.
Q: Do you have a minimum for screen printing?
We accept order as small as 12 T-shirts per design, but there could be some restrictions on size and the number of colors.
Q: I have a quote from a competitor, can you meet or beat it?
We can surely try, but make sure that you have all the specifics and give us everything so that we can compare apples with apples (Brand/model/weight/quantity/sizes/price/shipping).

Often competitors try to appear to be offering a better deal, when in reality they are printing on a lower quality T-shirt. At, we too can print on cheaper T-shirts, but we don’t push that type of clothing.
Q: What are your location sizes for screen printing?
We offer three location sizes for screen printing. Our standard printing size is 13” x 16”, oversized printing size is 15” x 19”, and jumbo printing size is 20” x 20”. For oversized printing, we charge an additional $0.35 and for jumbo printing, we charge an additional $0.70 for best results.
Q: Can I mix and match different shirt and ink colors?
Yes. Different colors are ok as long as the ink colors are the same. For screen printing, you can mix and match up to six different colors.
Q: I’m in a rush. Can you print my order quickly?
That always depends on what is already on our plate. At, we try to facilitate each and everyone in the best possible manner and have been known to turn around orders very quickly if the customer is in a rush and has the correct files. If you are on a tight deadline, please let us know right away so that we can try to help you out as quickly as possible.
Q: What locations can you print on my clothing?
We can screen print on front, back, left chest, right chest, on pocket, above the pocket, left bicep and right bicep. For screen printing on left and right biceps, additional charges of $0.15 apply.
Q: Can I get a discount on shipping?

Unfortunately, no. You have to bear the shipping charges. However, you are eligible for free shipping through the standard shipping method if your order is above $149.

Q: Do you ship to non-continental United States?
Yes, we offer shipping to all non-continental United States (APO/FPO/DPO, Alaska, Guam, Puerto Rico). You need to have a minimum shopping cart balance of $249 to process your orders. To find out more about shipping to the non-continental US, visit our shipping information page.
Q: How Does Your Free Shipping Work?
We offer free shipping across the United States when your total cart value is $149 or more. For shipping outside the United States, free shipping applies over the purchase value of $249 or more.
Q: Where do you ship from?
Depending on our stock, your order will ship from one or more of our 23 warehouses whichever one is closest to you.
Q: What is your standard delivery time?
Our orders are shipped to you via UPS Ground. Our orders generally take 1-2 business days for delivery but can take up to 7 business days. Shipping options include Ground, 2nd Day, 3rd Day and next day shipments.
Q: What is the cost of shipping?
We use the most current version of UPS on-Line tools to calculate the shipping cost. Costs depend on our stock and location of the warehouse where your selected items are available. Your order will be shipped from one of our warehouses whichever is nearest to you.
Q: Do you ship to the non-continental United States?
Yes, we offer shipping to all non-continental United States (APO/FPO/DPO, Alaska, Guam, Puerto Rico). You need to have a minimum shopping cart balance of $249 to process your orders. To find out more about shipping to the non-continental US, visit our shipping information page.
Q: What is the shipping carrier we use?
All of our orders are delivered to you through UPS ground. For shipping to the Non-Continental United States, including the Hawaii, Puerto Rico, and other Military PO Boxes, we use USPS (Priority & Express).
Q: What is sublimation printing and why do I need it?
The process of sublimation printing is pretty simple and straight forward. It is the method of applying an image to specially coated ceramics, metals and polyester cloth, using the main three ingredients: sublimation ink, heat and pressure. With sublimation printing, you can print high-quality digital images on a wide range of items.
Q: What items do I need to start sublimation printing?
For quality sublimation printing, you need the following:

• A compatible sublimation ink printer
• Sublimation paper
• Sublimation inks in cartridges, bulk bags and bottles
• Heat resistant tape if you are printing on caps, mugs and other promotional products
• Heat press for bonding the image on the product. Compatible with caps, mugs, and other products
• A working computer and a graphic design software
Q: On what products can I sublimate?
Sublimation printing is possible on a variety of products but at, we offer sublimation printing on polyester T-shirts, sweatshirts, hoodies, and more.
Q: What type of printer and inks do I need for sublimation printing?
Due to the type of ink used in sublimation printing, you are restricted to the type of printer you can print. The inks used in sublimation printing are a combination of water and heat reactive dyes.
Q: Does sublimation printing reduce the quality of the product?
The biggest benefit of sublimation printing is its permanent feature. Sublimation printing allows the ink to permeate the surface of the item being printed while the ink does not adhere on the surface of the fabric. Thus, the images won’t crack, fade or peel and the colors will stay vibrant even after numerous washings.
Q: Can we sublimate on darker fabrics?
Unfortunately, no. Printing sublimation inks on darker fabrics is still an issue. You can sublimate on dark fabrics because the materials are already colored. If you wish to sublimated on any fabric other than black, you can use a darker ink like black and make your printing more visible.
Q: Do the shirts have to be 100% polyester for sublimation printing?
T-shirts for sublimation printing need to be at the very least, 50% polyester. The higher the percentage of polyester, the better as the ink will only transfer on the poly fibers.
Q: Do I need a special paper for sublimation printing?
You will need a special paper designed for sublimation printing. The regular printing paper is too absorbent. There are several brands that you can try that fits to your needs.
Q: How can I save the sublimation ink?
The first step is to run your printer regularly and don’t turn off your printer. It is important to provide regular ink circulation in print heads. If your printer automatically activates the cleaning process, turn your machine on and run it a few times in a week. A small amount of ink will be enough to complete this process.