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Frequently Asked Questions

Q: Does offer customization services?
Yes! is committed to offer you affordable and “tailored to perfection” customization services. Our portfolio of customization service includes but not limited to: Embroidery Services, Screen Printing Services. Appliqué / Reverse Appliqué, Laser Etching, Decals and Stickers.
Q: How long it would take to process custom embroidery, screen-printing and other customization orders?
An average time for embroidery, screen-printing and other customization orders is 8-10 business days and for new orders, it takes 5-8 business days. (expedited services available).
Q: What is the minimum amount required for order customization service?
To know about minimum amount to qualify for customization services please email us at or call us at (813) 344.0919.
Q: How long it would take to convert logo to digitized file?
Our internal digitization staff that will take your logo and convert to DST (digitized) files in 1-2 business days (same day service available).
Q: Do you offer blank apparel manufacturing services?
Yes, we work for small to medium private labels. Our Manufacturing services are tailored to manufacture similar or better product than your competition at similar (retail) price point. We have our customization facilities in United States, and manufacturing facilities in Pakistan and Bangladesh that offer a huge advantage. As we are able to satisfy your smaller and prompt needs right here from US, and larger orders where we have more than a few weeks out of our manufacturing basis. Click here to learn more about our manufacturing services.
Q: What are our customer service timings?
Email: 24 hours Phone: Eastern 9:00 AM to 6:00 PM
Q: What are our payment options?
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also accept payment via PayPal. You’ll need to have an account established with PayPal
Q: Do I have to pay Sales Tax? charges sales tax of 7% only on orders delivered to Florida.
Q: How do I change my account information?
Login to My Account page and update your information. Note that changes you make to your account will not be reflected on any order that you have in progress.
Q: How do I know my order and account information are secure?
We provide our web users complete peace of mind with our Premium Secure Sockets Layer (SSL) Certificate that absolutely assure our customers that their credit card numbers and personal information will be kept safe from interception. SSL Certificate is a piece of software that encrypts all information moving to and from the Certificate holder’s website. This means no exchange between the website and its visitors can be intentionally or accidentally “overheard” by the third party, regardless the visitor is placing an order or just signing up for a newsletter.
Q: How do I know if the items I ordered are on back order?
We work hard to make sure that all products on are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens, we will notify and let you decide if you wish for the item or have your order shipped without the backordered item. We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled.
Q: How to get blank apparel special offers and discounts?
Our Current offers section at is smart enough to avail exclusive discount offered by us. Please Click Here for more information.
Q: Can I combine two or more special offers/discount deals by
You can not combine one special offer/discount deal with other; for more information please contact
Q: How should I know the product is see-through?
To know about the product is see-through, please feel free to call us at (813)344.0919 or email us at
Q: Can I cancel or change an already placed order?
Due to our immediate order fulfillment, we are unable to make changes or cancellations to an order once it is placed. However, you can do a return or exchange once you receive the product.
Q: How do I Return the order?
We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at If you are not satisfied in any way, you may return your items within 21 days of receiving them for either an exchange or refund.
Q: Sizes do not fit, what do I do for an exchange?
A: When it comes to exchange, a customer wants to know three things at very first, so let Us answer that for you. There is never restocking fee on any returns. And as we do not offer direct exchange, we ask customers to place a new order and returning the unwanted separately. Follow these steps: 1- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you an email with your RA #. 2- Write that number on the box, ship the box through any service. 3- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same. 4- Keep the new and old order number handy.
Q: Can I return Embellished Merchandise?
Merchandise embellished with Screen Print, Embroidery or any other method cannot be returned. At, we put you incharge at every stage to approve artwork and customization location during embellishment process. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find we did not produced to approved artwork/color selection.
Q: Can I return close-out item?
Close out items cannot be returned for credit or exchange. Close out items will be marked clearly on product detail page.
Q: How long will it take for delivery? orders are shipped to you via UPS and FedEx ground. Orders generally take 1-2 business days for delivery but can take up to 7 business days for delivery. Shipping options include Ground,2nd Day,3Day ,Next Day shipments.
Q: What is the cost of shipping? is using the most current version of UPS and FedEx On-Line Tools to calculate its shipping cost. Costs are based on depending on our stock and location of the warehouse where your selected items are available to you. Your order will ship from one of our 10 warehouses whichever is nearest to you.
Q: Do you ship to Hawaii, Puerto Rico or AE addresses?
YES We Do!!! Simply go through the checkout process, do not calculate shipping on the cart page (that is only for within 48 US states), put in your name, email and address and click on checkout and shipping options are displayed on the following page.
Q: What is the shipping carrier we use?
All shipping orders are delivered via UPS and FedEx.